Eligibility for Returns:

  • Timeframe: You have 30 days from the date of delivery to return an item.
  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged or altered after delivery are not eligible for return.
  • Non-Returnable Items: Certain items cannot be returned, including:
    • Custom or personalized products.
    • Perishable goods (such as food, flowers, or plants).
    • Digital downloads or gift cards.

Return Process:

  1. Initiate a Return: To start a return, please contact our customer service team at [your email] with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
  2. Shipping Your Return: Pack your item securely and include the RMA number inside the package. Ship the item to the address provided by our customer service team. Please ensure the package is traceable, as we are not responsible for items lost or damaged during return shipping.
  3. Return Shipping Costs:
    • If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
    • For all other returns, the customer is responsible for the shipping costs.

Refunds:

  • Inspection and Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and automatically applied to your original method of payment.
  • Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at hello@artimsouk.com

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email] for assistance.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

  • Email: hello@artimsouk.com
  • Phone: +212611202519
  • Address: N 46 Avenue Okba. App N 2, Agdal – Agdal Riyad (AR)